RETURN POLICY - REPAIR / EXCHANGE / REFUND:
PLEASE CONTACT US as soon as possible if there is a problem with your purchase.
- If there is an issue/problem with your purchase you must contact us within 30 days of receipt.
- In the event that your item is damaged during shipping. It is your responsibility to contact us as soon as possible. Once we have been contacted, we will first offer to repair the item free of charge. If this is not acceptable, then we will offer to exchange the item if another one is available and in stock. If this is not acceptable or possible, then we will offer a complete refund for the item.
- In order for us to repair/exchange/refund an item, it MUST be mailed back to us first! Tracking data is also required on the return shipment. It is preferred that the item be returned in the same package/box that it arrived in. However, if the original package/box is too damaged to be reused, please package as well as possible in another package/box. All returns must be returned in the same condition that they arrived in. (Note: Return postage is at buyer's expense.)
- In the event that an item is lost in the mail (and can be confirmed to be lost by the shipping carrier), we will issue a refund. (After attempts to locate the item and/or redirect the item to the buyer have been completed.)
- Damage caused on purpose or with malicious intent will not be repaired and will void this return policy agreement.
- All communications regarding returns should be sent via email (if ordered from our online store) or eBay messenger.
UNDAMAGED RETURNS POLICY:
As a courtesy, we will accept any and all undamaged items returned to us. However, there is a 20% restock fee on all returns of this type! (Note: Return postage is at buyer's expense.)
IMPORTANT NOTE: Any purposeful/malicious damage caused to an item for the purpose of returning as "damaged" WILL NOT BE ACCEPTED and NO REFUND will be issued. Furthermore, legal action may be taken where as fines or fees may be incurred.
Company Website:
www.triple-fictionproductions.net
Return Mailing Address:
Triple-Fiction Productions
1305 SW Mauldin Ave.
Lake City, FL 32024 USA
Email: contact@triple-fictionproductions.net
